![]() using Steps Recorder in Windows 7 or newer 2 or Start recording function of Game bar in Windows 11 and Windows 10 3 or Recordit or similar service. Particularly, if the problem relates to user interface, consider recording your steps or even full video. If you are not able to reproduce the problem with the steps, it is probably not worth to report it as I will not be able to reproduce it (and solve) too. Try to describe precise steps that lead to the problem (where do you click, what keys do you press, what do you see, etc.).Also check list of common error messages. ![]() You may use Ctrl+C to copy the message, then paste it ( Ctrl+V) to the post. If you experience an error, include full error message.If you use GUI, specify interface style you are using (Commander or Explorer). Mention if you use GUI or scripting/automation.Transfer protocol ( SFTP, FTP, SCP, WebDAV or S3).Version of Microsoft Windows you are running WinSCP on.If the problem started to occur after upgrade, mention the last version of WinSCP which was working for you.Version of WinSCP you are using (you should be using the latest version if possible).If you do not know some of these information or if you suppose that some are irrelevant for the issue, please mention that as well. When posting your request for support or reporting a bug, please include as much of the following information as you know. How to Effectively Report Bug or Ask for Support First, try to troubleshoot your issue yourself.
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